While doing technical IT support in a call center you sometimes face some interesting scenarios, here are a few worth mentioning:
"Is your laptop connected via cable or WiFi?"
- "Yes, the WiFi cable is connected."
It was actually both, but the user was just talking about the cable.
Or another one from another case: "Yes, the WiFi is connected with the cable..."
"Hi, I was forwarded by the ****** Bank and I need a new PIN for my credit card, I would suggest I just start with giving you my credit card number..."
- "Wait, wait,... We are only supporting employees of a certain company and don´t deal with credit cards."
The moment I missed the chance getting lots of money. Like "Ok, can you also give me your security code and the expiration date?" xD #MissedOpportunities
"So I´d like to put my phone down on the table now since I drank too much tea before..."
The user´s way to tell me that she needs to go to the toilet while I was recreating the ost file of the user´s Outlook profile...
"Ok, I need to check this internally if I should confirm clicking on this link. Thanks. Bye."
User denied confirming to download a setup file from an internal server with a 172.16.XXX.XXX address. (see screenshot above)
"Let me explain the following steps to recreate the Outlook ost file: [...], to delete the old ost files, you need to close Skype before and..." (Call stopped)
Well, the user did close Skype while I was explaining the process... so therefore, call stopped :D
Maybe also stuff your get to hear as usual, nothing new...:
"Yesterday it still worked..."
"I didn`t do anything different..."
"I tried that already.." (apparently not...xD)
"I forgot my password...."
...
Ok, now it`s getting old. Maybe some more another time. But still, as Howard Wolowitz would say: "There's two kinds of people in this world. Those who call tech support and those who make fun of the people who call tech support."
Is it possible to open pst files with Linux? Yes. There's a way and I will give you a information how it worked last time for me.
It was a client who used Linux Mint and wanted to use his under Windows created pst backup to be used under his Linux operating system.
This way worked: Install the email client called 'Evolution' + install the pst add-in with which how can you import the pst file.
Copy the pst file to your Linux and start the importing process...
If you weren´t aware about that, it sounds quite confusing, but it´s really an applied security measure from MS Exchange Active Sync...
The case was the following: I received a call from a user having issues configuring his email account with his newly acquired Samsung Galaxy S8.
He got the error message 'Authentification failed' as soon as the user tried logging in with his credentials. I checked at that moment, there was neither an account locking in Active Directory nor a counted failed attempt.
I guided the user to check in OWA (Outlook Web Access) the list with connected phones. The S8 was listed with 'Access denied' and that the device isn´t within the applied security standards.
Interesting. But initially no idea since I needed more information and unfortunately I could not see the phone directly as the user was miles away.
A few minutes after the call the user messaged that the figured out the issue himself: He disabled the 'face recognition' of his Samsung phone and the error message no longer occurred. Also, the entry 'Access denied' in OWA was also gone.
Quite surprising if you face that issue for the first time. But on the other hand companies need to apply some sort of policies nowadays with the usage of BYOD...
