Wednesday, May 24, 2017

How to solve Internet Explorer issues - Basic Troubleshooting

Having problems with running webpages and other web applications running with Internet Explorer? Here´s a basic troubleshooting which IT supporters could face on a daily level - depending on the position of course...

Doing 1st-Level IT tasks sometimes feels like running in a circle and doing the same things over and over again. One of these tickets can be solved by are clearing the Internet Explorer´s temporary data... Here´s how:

1. Clearing the browser cache
Close the browser, go to Internet options, General and "Delete"
Select all the checkboxes (except the first one doesn´t really matter) and confirm with "Delete".

2. Remove the SSL state
Select another tab, this time "Content" and select "Remove SSL state".

3. Clear credentials
For that step, go to in Control Panel to the Credential Manager and remove all entries.
Once that´s done you can try to open the Internet Explorer again. If there´s still a problem with the website which only involves your browser I would recommend to do an Internet Explorer reset (in Internet Options => Advanced Options).

And the other solution is: Just use Google Chrome ;)