Chinese Tencent Software Removal

Suddenly you see a Chinese software popped up in your taskbar. But what is it and how do you get rid of it?

The user who contacted me previously tried to install a certain software by using a crack which seemingly failed and installed this 'tool' instead.

It caused lots of unnecessary pop ups in the browser and slows down the system in general. 

But the good news is that you can get rid of it. The bad news is, it's all in Chinese and if you don't know that language it could be difficult.

For me, knowing a bit of Japanese, helped to figure out a few characters. Like 出 means something like 'leave', 'go out' helped to close the software in the taskbar.

Once it's closed, you can proceed with uninstalling the software.

Once it's closed you need to go to the folder as seen in the screenshot above and scroll down to find a file called uninst.exe.
In the next step you need to be cautious in what you select:

• Seeing the next window, select the left option (not the green one!)
• At the next orange window you see three checkboxes - select the last one and proceed with clicking on the red button
• A last checkbox appears and there you should select the left button to complete the uninstall process

After a reboot it should all be fine again, but better check in the control panel under 'Programs & Features' if there's anything left (mostly at the bottom of the list written in Chinese). Try to uninstall other possible software like this as well.

Moreover, I also would suggest to scan the device for some possible malware remnants - my recommendation is Malwarebytes Anti-Malware.

So, try to stay free of certain software in the future!